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Frequently Asked Questions

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Please select a category to view answers to frequently asked questions.

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What changes are being made to Disney Resort hotels at Walt Disney World Resort?

Upon reopening, Disney Resort hotels may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.

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Do all Disney Resort Hotel room types sleep up to 4 guests?

No, we have select Disney Resort hotels that offer accommodation for parties of 5 Guests or more who wish to stay in the same room:

• Disney’s Caribbean Beach Resort
• Disney’s Port Orleans Resort – Riverside
• Disney’s Grand Floridian Resort & Spa
• Disney’s Contemporary Resort
• Disney’s Polynesian Village Resort
• Disney’s Boardwalk Inn
• Disney’s Yacht Club & Disney’s Beach Club Resorts

If you stay at Disney’s Caribbean Beach Resort, or Disney’s Port Orleans Resort – Riverside, your room will include 1 child-size pull down bed (76x167cm).

Can I request a room on a certain floor?

You can request your room to be on either a ground floor, low floor or high floor, but you will need to request this in advance.

Will my room include a bath tub?

Bathroom configurations vary at Disney Resort Hotels. Not all rooms come with a bath tub, so if you require a bath tub, you will need to request this.

Do Disney Resort Hotels provide travel cots?

Yes, you will need to request a travel cot once you have booked your Disney Resort Hotel.

Do rooms have separate beds?

If you are travelling in a party of two and would like separate beds, you are able to request this.

How do Disney Resort Hotels accommodate Guest with disabilities?

Disney Resort Hotels provide numerous accommodations for Guests with disabilities. If you require an accessible room, please specify which specific facilities you require.

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Is it possible to request connecting rooms?

Yes, it is possible to request connecting rooms.

Will my room be located near to facilities and transportation?

If you would like to be near facilities and transportation, you would need to request this and book a preferred room that will be near these locations.

Are all rooms requests guaranteed?

We will try our best to accommodate your needs, however not all room requests are guaranteed.