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Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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How will the new Theme Park Ticket Reservation system work?

If you have valid Theme Park admission you will have access to the Theme Park reservation system before new tickets are sold to other Guests, and we will be contacting you soon with details on this new system.

It is important that you have a My Disney Experience account and have linked your tickets, as this will allow you to reserve Theme Park access once the system is available. We can also confirm that the validity of your Theme Park tickets have been automatically extended.

What are the current ticket prices?

The Walt Disney World Resort offers a wide variety of tickets customised to fit your holiday needs. Get the ticket that's right for you.

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When will I receive my e-ticket?

When booking your ticket, you will receive an e-mail confirmation within 72 hours of confirming your reservation. This will include instructions on how to print your e-ticket barcode which you will need to present along with a photo ID, at any of our will call windows located at each of our four Disney parks including Disney Springs.

Is there a limit to the number of tickets I can order online?

You can purchase up to 10 adult tickets and 10 child tickets online. If you need more tickets please call our Disney Experts on freephone 1800 812 676*.

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How can I find out how many days are left on my tickets?

Information regarding remaining days on old or unused tickets may be obtained only by visiting Guest Relations at Epcot, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios or the Magic Kingdom Park. In general, if the ticket is unused and does not have an expiration date, you will be able to use or upgrade the old tickets by visiting any Walt Disney World ticket sales location.

Are tickets transferable? Can I give them to someone else to use the remaining days?

Please note that all Multi-Day Theme Park tickets are non-transferable and must be used by the same person. The person that uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.

Can I collect my Park Tickets prior to my check-in date?

If you have confirmed a Ticket Only reservation with us and have paid your balance in full you can contact our Disney Experts on freephone 1800 812 676 and request an early ticket release.

If you have booked a Package with us (i.e., Flight inclusive, Disney Resort Hotel + Ticket, Disney Resort Hotel + Ticket + Dining) your ticket is linked directly to your card which will be activated upon check-in. Therefore it is not possible to collect your Park Ticket prior to your check-in date.

Please note that this does not apply for guests staying at non-Disney Resort Hotels, such as Walt Disney World Swan and Dolphin Hotels. Guests staying in a non-Disney Resort Hotel may still request early ticket release as tickets for those hotels will be fulfilled via email.

If I'm not staying at a Walt Disney World Hotel, what kind of ticket can I buy for the Parks?

There is a variety of Multi-Day tickets designed especially to meet your holiday needs. Please visit our ticket store for more details. You can purchase these on-line or call our Disney Experts on freephone 1800 812 676*

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Will any rides at the Disney Parks be closed during my stay?

For any information regarding ride closures at any of our Disney Parks during your stay, please contact our Disney Experts on 1800 812 676* for the most up to date advice. To plan in advance, you can view the individual park hours.

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Where can guests meet Disney characters?

One recommended way to meet Disney characters are at Walt Disney World restaurants with character dining options. Disney characters also appear near certain Disney theme park attractions - view the individual park calendars for details.

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Are there Disney theme parks maps?

Maps of Walt Disney World provide an overview of the Resort —or you can view individual theme parks, water parks, Disney Resort hotels, golf courses, and shopping, dining and entertainment areas.

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What ride restrictions are there?

Some of the attractions at Walt Disney World Resort have restrictions to ensure Guest safety. Typical safety restrictions include height restrictions, health and safety advisories, and accessibility guidelines. These restrictions and advisories are listed on the individual attraction pages throughout the site.

Where can I find more information about Disney theme parks?

Walt Disney World guest services provides additional information regarding these topics:

• Where to find ATMs
• Baby Care Centres
• Camera services
• First Aid
• Kennels
• Lockers
• Mail and Post Office locations
• Package pick-up locations
• Disney's PhotoPass Service
• Rider Swap — and which attractions use this option
• Special dietary requests
• How to rent pushchairs, wheelchairs or electric convenience vehicles

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Where do I collect my Disney Gift Card?

If you have received a Disney Gift Card as part of our Free Dine promotion, you can collect this by visiting the World of Disney® store located in Disney Springs during regular store hours (9:30 a.m. to approximately 10:30 p.m.) 7 days a week. You simply need to show your voucher (received with your travel documents) along with a valid Photo ID to the Information Desk within World of Disney and your Disney Gift Card will be issued to you.

Your Disney Gift Card can be redeemed at the World of Disney® store or other select retail locations at Disney Springs and in Parks and Resorts. You may collect your Disney Gift Card at any point during your stay. Please see the Information Desk in the Parks for more details.

What are the Theme Park Rules and Regulations?

To ensure a safe and enjoyable experience for all guests please respect the Resort Park Rules.

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