Walt Disney Travel Company Discover the magic at Walt Disney World with Walt Disney Travel Company (UK & Ireland)

Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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Do I need a Theme Park Ticket Reservation?

Based upon the date(s) of your visit and ticket type, you may be required to make Theme Park reservations to enter a Theme Park. If your ticket requires Theme Park reservations, make them immediately after receiving your confirmation. Theme Park reservations are subject to availability. Visit www.disneyworld.co.uk/experience-updates/park-reservations/ to learn if your ticket requires Theme Park reservations.

How can I collect my tickets?

Now that you've purchased your ticket, follow these steps to access the magic by:

1. Visit My Disney Experience and link your ticket confirmation to your My Disney Experience account: www.MyDisneyExperience.co.uk

2. Based upon the date(s) of your visit and ticket type, you may be required to make Theme Park reservations to enter a Theme Park. If your ticket requires Theme Park reservations, make them immediately after receiving your confirmation. Theme Park reservations are subject to availability. Visit www.disneyworld.co.uk/experience-updates/park-reservations/ to learn if your ticket requires Theme Park reservations.

3. Use Disney MagicMobile service to access your ticket from your smartphone's digital wallet upon arrival at Walt Disney World® Resort OR visit a Theme Park ticket window.

Disney MagicMobile Service:

Skip a visit to the ticket window! (Some tickets may require you to visit a ticket window for activation.) Most tickets can be accessed using the digital wallet on an eligible iPhone®, Apple Watch®, or Android™ smartphone with Google Wallet™* using Disney MagicMobile service. Download the My Disney Experience app when you arrive at Walt Disney World® Resort and create a Disney MagicMobile pass. The app is intended for use in the United States of America only. Currently, the app is only available in English.

To create your Disney MagicMobile pass, select the menu icon in the lowerright corner of the My -DisneyExperience app's home screen. Then, select Disney MagicMobile and follow the instructions to add your Disney MagicMobile pass to your digital wallet.

You should see your Disney MagicMobile pass in the Apple Wallet® app on iPhone® and Apple Watch® or in the Google Wallet™ app on Android™ smartphones.

To enter a Theme Park, hold your mobile device containing your Disney MagicMobile pass near one of the touchpoints at a Theme Park entrance. Then, place your finger on the pad and watch for the green light.

Theme Park Ticket Window:

Alternatively, upon arrival, the person whose name is listed on the ticket confirmation can pick up their ticket order by presenting the ticket confirmation, along with a valid and properly matched government issued photo ID (e.g., driver's license, passport), at Walt Disney World® Theme Park ticket windows or the Disney Ticket Center at Disney Springs®. The order may not be released to anyone other than the person who is listed on the ticket confirmation.

Is there a limit to the number of tickets I can order online?

You have the option to purchase up to 10 tickets. If you require more tickets, we kindly ask you to call our Disney Experts on freephone 0800 16 90 730*. They will be able to assist you with additional bookings to ensure everyone can enjoy a magical experience at Walt Disney World.

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How can I find out how many days are left on my tickets?

For details relating to the ticket start date, you can conveniently access the information on the My Disney Experience App. To inquire about the remaining days on old or unused tickets, you can visit Guest Relations at Epcot, Disney's Animal Kingdom Theme Park, Disney's Hollywood Studios, or the Magic Kingdom Park.

Are tickets transferable? Can I give them to someone else to use the remaining days?

No, please note that all Multi-Day Theme Park tickets are non-transferable and must be used by the same person. The person that uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.

Can I collect my Park Tickets prior to my check-in date?

Around 72 hours after booking you will receive an email confirmation, you can use the e-ticket reference number found under the barcode of your Ticket Confirmation to connect your tickets to the My Disney Experience app.

Alternatively, we will email you instructions on how to print your e-Ticket barcode if you wish to do so. Just bring this barcode and a photo ID to our Theme Park Ticket Windows upon arrival at the four Disney parks or Disney Springs.

Remember, some reservations, tickets, and purchases might not show up in the app on their own. To plan and share easily, it's best to link these items to your account. Once they're linked, you'll see your reservations and purchases in the My Plans section.

If I'm not staying at a Disney Resort Hotel, what kind of ticket can I buy for the Parks?

There are a variety of Multi-Day tickets specifically designed to meet your holiday needs. Please visit our ticket store for more details. You can purchase these online, or call our Disney Experts on freephone 0800 16 90 730*

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How many Parks are there at Walt Disney World?

There are four Theme parks:

• Magic Kingdom Park
• Epcot
• Disney’s Hollywood Studios
• Disney’s Animal Kingdom Theme Park

As well as two Water Parks:

• Disney’s Typhoon Lagoon Water Park
• Disney’s Blizzard Beach Water Park

Will any attractions at the Disney Parks be closed during my stay?

To learn about any unplanned closures or long-term refurbishments, please check the individual page for each attraction on our website or mobile app or refer to the times guides—available at all Disney theme parks—upon your arrival.

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Where can guests meet Disney characters?

A recommended way to encounter Disney Characters is through the Character Dining options at Walt Disney World restaurants. In addition to these Dining Experiences, Disney Characters can be spotted near specific attractions within the various Disney Theme Parks as well as during the parades. For more precise information on Disney Character meet-and-greets, you can access the individual park calendars or visit the My Disney Experience app. With these resources at your fingertips, you'll have the perfect guide to meet and create cherished memories with your favourite Disney Characters during your stay.

Are there Disney theme parks maps?

Maps of Walt Disney World Resort offer an overview of the entire magical destination. You also have the option to view maps for individual Theme Parks, Water Parks, Disney Resort Hotels, Golf Courses, and Shopping, Dining, and Entertainment areas. Maps are available both online and in physical copies at the Resort. With these handy guides, you can navigate the enchanting world of Disney with ease and make the most of your experience.

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What ride restrictions are there?

Some of the attractions at Walt Disney World Resort have restrictions to ensure Guest safety. Typical safety restrictions include height restrictions, health and safety advisories, and accessibility guidelines. These restrictions and advisories, to learn more visit the individual attraction pages throughout the site.

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Where can I find more information about facilities in the parks?

Please visit the Guest Services link below for more information about park facilities and services.

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Where do I collect my Disney Gift Card?

To collect your Disney Gift Card purchased through Walt Disney Travel Company International, please take your voucher to the World of Disney Store in Disney Springs within 30 days of your arrival date during regular store hours (10.00am to approximately 10.30pm) 7 days a week. We recommend visiting the store prior to 5pm to avoid queuing. Upon arrival please reach out to a Cast Member who will guide you to a dedicated counter where they will be happy to assist you with collection. Don't forget, to claim your Disney Gift Card you will need:

• Your confirmation voucher
• A valid photo ID
• The email address associated with your booking

Your Disney Gift Card can be redeemed at World of Disney Store or other selected retail locations in Disney Springs, Disney Parks and Disney Resort hotels.

Can I bring in any size pushchair to the Disney Parks?

Our guidelines on pushchair sizes require them to be no larger than 31” (79cm) wide and 52” (132cm) long or smaller.

Wagons and stroller wagons are not permitted in the Disney Parks.

What are the Theme Park Rules and Regulations?

To ensure a safe and enjoyable experience for all guests please respect the Resort Park Rules.

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What are Extended Evening Theme Park Hours?

Extended Evening Theme Park Hours provide the chance to enjoy additional hours in specific Disney theme parks on certain nights. This perk is available to Guests staying at Disney Deluxe Resorts, Deluxe Villa Resorts, or other selected hotels. This popular benefit will continue through 2024, and extends your time to enjoy the enchantment of Disney theme parks. You can enhance this experience further by pairing extended evening hours with the early theme park entry benefit. Check the Hours & Events Calendar for specific event night timings.

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