Accessibility Statement

Overview of Walt Disney Travel Company International

Walt Disney Travel Company International is Disney’s official tour operator for guests researching and booking a holiday to Walt Disney World Resort in Florida. Booking is available via DisneyHolidays.ie or by phone.

Compliance with Accessibility Requirements under the European Accessibility Act

We have assessed the websites against the European Accessibility Act’s accessibility requirements to ensure it meets them.

The Service aims to achieve compliance, amongst other things, through meeting and applying the relevant harmonized European technical standards for accessibility for websites and digital apps: at minimum, the Service is designed to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA, and is currently testing for WCAG 2.2 level AA, and the relevant standards of EN 301 549 for digital accessibility (collectively the “Accessibility Standards”)

The general principles the Service seeks to apply are the WCAG’s accessibility standards, based on the following four principles:

Perceivable: Information and user interface components must be presented in ways that users can sense. The websites support options for users to perceive content in different ways, for example, by resizing text in their browser, and providing text alternatives for non-text content.

Operable: Users must be able to interact with and navigate the user interface in ways that suit their needs. For example, core functionality is accessible via keyboard, voice commands, or other input methods, not just a mouse. Standard shortcuts (like arrow keys in dropdown menus) are enabled without interfering with assistive technology.

Understandable: The content and operation of the user interface must be easy to comprehend. Instructions should be clear, and navigation should be intuitive, allowing users to understand and interact with the site without confusion. We avoid jargon and use clear, simple language in our content to ensure instructions for setting up accounts, choosing subscriptions and selecting content is straightforward and accessible, and error messages are sensible and obvious.

Robust: Content should be robust enough that a broad range of users, browsers and assistive technologies can interpret it. As technology evolves, the websites should remain accessible and functional for users of relevant assistive tools. We aim for compatibility with current versions of common assistive technologies and follow the Accessibility Standards, meaning that we strive to ensure the Service remains accessible even as technology evolves.

How to use the Service

The Service is designed to be used by as many people as possible and has been designed to offer accessibility features that can help customers research and book including by means of colour contrast, keyboard navigation, responsive design and text-to-speech.

• Colour contrast & Font Sizing. The Service is designed so text and elements on screen can be read by individuals with varying degrees of visual impairment. DisneyHolidays.ie supports web browser zoom tools to assist individuals with visual impairments.
• Keyboard navigation. The Service is designed so you may navigate the website using just a keyboard, using a modern screen reader and speech recognition software on your computer, tablet or phone (including JAWS, VoiceOver, TalkBack and VoiceView). If using a keyboard or assistive device, you can navigate through links and buttons using the Tab key, and activate a selected item with Enter.
• Responsive design. The Service adapts to different screen sizes and device types using a responsive design framework, adjusting the size of elements (including text) to ensure legibility on smaller screens.
• Logical booking process. The Service uses simple navigation, logical layouts with consistent and clear headings, landmarks, forms and menus when booking a holiday. If you miss a required field during search or checkout, an error message will appear in text and be accessible to screen reader users, explaining what needs to be corrected. Steps for booking a holiday are broken into steps, which are navigated via buttons with clear actions, e.g. “Proceed to Secure Payment”.

Accessibility Measures – Ongoing monitoring and maintenance

To ensure ongoing accessibility of the websites, we will continue to pursue the following activities, with the goal of 1) creating products which can be used by the broadest audience possible, and 2) educating our product teams regarding the latest accessibility guidelines, trends and requirements:

• Continue to conduct accessibility audits based on the internationally recognized WCAG 2.2 level AA accessibility standards, as well as EN 301 549. For these tests and assessments our team of IAAP-qualified accessibility experts use a combination of automated testing tools and manual testing.
• Continue to work with our accessibility experts to deliver educational training, featuring the latest accessibility best practices and guidance.
• Maintain and expand our “Digital Accessibility Center of Excellence”, an internal-facing website our teams can access, which features accessibility-related information, resources, tools, guidelines and more.
• Continue to maintain a membership with the International Association of Accessibility Professionals (IAAP), one of the most well-respected accessibility accreditation organizations.

Feedback and Contact Information

If customers encounter accessibility issues, they can reach out to our trained customer care teams who will help you.

We also have a Guest Services page specifically for customers who experience Accessibility-related issues. The site is available in English, and includes email, phone and physical address contact information: