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Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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Payment & Amendments

How do I make an amendment to my flight-inclusive holiday?

Please speak to our Disney Experts on 1800 800 072* (freephone) to make any amendments to your reservation. Please see our flight-inclusive terms and conditions for our amendment fees.

How do I pay for the balance of my flight-inclusive holiday?

Please speak to our Disney Experts on 1800 800 072* (freephone) to pay the balance of your booking.

What is ATOL?

ATOL is the Air Travel Organiser's License, issued to us by the UK Civil Aviation Authority (CAA). This ensures that any money paid to us for an air-inclusive holiday is safe and that you will not be stranded abroad.

All of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

What are your terms and conditions?

For full terms and conditions for flight-inclusive holidays please visit our website.

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Do I need to book travel insurance?

We are not licensed to sell travel insurance, nor do we recommend a particular insurance product. However, we strongly recommend that you take out insurance to cover the cost of cancellation, including repatriation in the event of accident or illness.

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