Walt Disney Travel Company Discover the magic at Walt Disney World with Walt Disney Travel Company (UK & Ireland)

Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

How can I link my Disney Resort hotel booking in My Disney Experience?

You can use your booking confirmation number and surname to link your Disney Resort hotel reservation in My Disney Experience if you have booked directly with Walt Disney Travel Company UK, or with a travel partner such as Virgin Holidays. Simply visit Disneyworld.co.uk, login to your account and select My Reservations from the My Disney Experience menu at the top-right of the page.

I’m staying at Old Key West or Saratoga Springs – why can’t I link my reservation?

If you’re still more than 10 months away from your holiday arrival date and are staying at Disney’s Old Key West Resort or Disney’s Saratoga Springs Resort & Spa your reservation may not have yet downloaded to My Disney Experience to be linked. Rest assured your reservation is guaranteed, but until you’re within 10 months of arrival it unfortunately can’t be linked in My Disney Experience.

How can I link my e-ticket in My Disney Experience?

You can use your e-ticket reference number located under the barcode of your 'Will Call' ticket voucher to link your tickets in My Disney Experience.

Why is my Ireland phone number not accepted when making a dining reservation?

Irish phone numbers are currently not recognised by the system – please remove the country code and any leading zeros. As an example, +353 1 6182829 would become 6182829. Your reservation will then be made successfully.

What is a Disney band?

Disney bands are secure all-in-one devices that allow you to effortlessly access the plans and vacation choices that you’ve made with My Disney Experience. Disney bands are colorful, waterproof wristbands - resembling a watch or bracelet - that you can quickly and easily touch to a sensor called a touch point.

Read More

How can I personalise my Disney band?

Guests can no longer personalise their Disney bands. If you booked your 2021 holiday before 24th June 2020, you can pick up your Disney band when you check-in at your Resort. Otherwise, you can purchase a Disney band from your Disney Resort hotel or from World of Disney including limited-edition and custom designs.

Why are you no longer offering complimentary Disney bands?

Disney bands are no longer provided complimentary with Disney Resort hotel stays beginning 1st January 2021. We plan to bring Disney band features to smart mobile devices to give Guests another option.

Do I still need a Disney band?

Disney band features like room entry, park entry and charging purchases to a resort room with a valid credit card are still available. Guests may either use an existing Disney band or use a ‘Key to the World’ card, available free at the Resort Front Desk. Guests can also use the My Disney Experience app as a digital room key to enter their Disney Resort hotel room.

Can Guests use a Disney band from a previous visit?

Yes, Guests can reuse their Disney band. Depending on how much time has passed since they initially used the Disney band, the ability to receive Disney PhotoPass attraction videos and select attraction photos may be limited.

How do I purchase a Disney band?

You can purchase a Disney band from your Disney Resort hotel or from World of Disney including limited-edition and custom designs.

Does a Guest without a Disney band have to visit the Front Desk upon arrival to their Disney Resort hotel?

No. We recommend using Online Check-In/Direct-to-Room service, which allows Guests to get to the fun faster with real-time room-ready updates. Guests can sign up for room ready notifications and use the My Disney Experience app as a digital room key to enter their Disney Resort hotel room. Guests can then pick up a Key to the World Card from the Front Desk at their convenience.

I just booked my Walt Disney World Holiday – why can’t I link my reservation in My Disney Experience?

If you have recently made a booking you will need to wait 48 hours to be able to link your booking in My Disney Experience. Please note access to Dining reservations only opens 60 days before arrival.

I already have an account with Disney.co.uk but I’m being asked to enter additional details on Disneyworld.com?

The sign-in process for Disney accounts is changing and this is normal procedure. Please just confirm the additional fields and you will have access to both Disney.co.uk and Disneyworld.com using the same login.