Frequently Asked Questions
Please select a question:
What are the holiday season opening hours for Walt Disney Travel Company?
You can still reach our Disney Experts during the festive period - please see our opening hours below:
• Friday 23rd December: 9am - 8pm
• Saturday 24th December: 9am - 3pm
• Sunday 25th December: CLOSED
• Monday 26th December: 9am - 5pm
• Tuesday 27th December: 9am - 8pm
• Wednesday 28th December: 9am - 8pm
• Thursday 29th December: 9am - 8pm
• Friday 30th December: 9am - 8pm
• Saturday 31st December: 9am - 3pm
• Sunday 1st January: 10am - 4pm
• Monday 2nd January: 9am - 8pm
How do I contact Walt Disney Travel Company?
For help and support please call our Disney Experts on freephone 1800 812 676*. We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-4pm. If you have a complaint, please refer to Clause 12 of our terms and conditions for more information.
How do I contact Walt Disney Travel Company during my holiday?
If you are in-Resort and need to contact Walt Disney Travel Company in case of an emergency, please call our in-Resort Freephone telephone number on 407-827-6438.