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Frequently Asked Questions

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Fariy Godmothers

What do we mean by “Brexit”?

Brexit means the United Kingdom ceasing to be a member state of the European Union from a date yet to be agreed with the European Union, and notwithstanding any transition period that may be in force following the date of the United Kingdom’s departure from the European Union. The United Kingdom left the European Union on 31st January 2020 and there will be a transition period 31st December 2020 while the European Union and the United Kingdom will negotiate the conditions of their future relationship.

How does Brexit affect my holiday?

Up until 31st December 2020, conditions of travel to the European Union remain the same as if the UK were still a member state of the European Union. Be assured that we will do our utmost to provide your holiday as planned. In the event of travel disruption linked to Brexit and if you booked transport with us to travel after 31st December 2020, we will offer alternative solutions to the extent possible, and you will always have the right to a refund if you are unable to travel. If you did not book transport with us, we advise that you take out our Optimum Multi-Risk Insurance to protect your payment if you are unable to travel.

Visas will not be required for short trips that are less than 90 days to EU countries even after31st December 2020. Passport requirements, driving licence validity and access to European state healthcare benefits (via EHIC) for British citizens travelling to, within or through the EU could be affected after 31st December 2020. ABTA have produced a guidance note for travel customers which you can read here and you are advised to monitor advice issued by the UK Government (see further www.gov.uk/visit-europe-brexit *).

We will continue to monitor the situation and will advise guests should anything in respect of their holiday with us changes.

*this may change if the UK government set up a dedicated site

Will the cost of my holiday increase as a result of Brexit?

We will not increase the price of your booking as a result of Brexit. The price that we charge in British pounds has been determined for the entire pricing period on the basis of our prices in Euro on a guaranteed contractual exchange rate as further specified in our booking terms and conditions. To control your expenses at Disneyland Paris, we recommend that you book your extras, such as food, shows, in advance to benefit from our prices in British pounds based on our contractual exchange rate.

Will I get a refund if Brexit affects my holiday?

If, as a result of Brexit, we are unable to provide you with your holiday or you cannot travel to your destination, then we will work to offer a suitable alternative or we will cancel your holiday booking and give you a refund in line with our booking conditions. However the law does not entitle you or anyone else in your booking party to seek any further compensation from us, although you should check to see if your travel insurance policy enables you to make a claim.

If we or our suppliers are still able to provide your holiday, even if you experience delays or other disruption, it will go ahead as planned and you will not be entitled to cancel or claim a refund or other compensation.